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Patient Services Coordinator for Plastic Surgery Office

Verification of insurance benefits for every insured patient seen daily. Benefits must be checked the day prior to the visit to verify eligibility and update with patient if necessary.
Determining and collecting copays and coinsurance for office visits.
Minor Procedure Quotes. Using specific plan benefits minor procedure patients must be quoted for their procedure at check out. This amount must be paid prior to scheduling the procedure.
Answering phones, scheduling appointments, preparing and mailing information packets to cosmetic and comprehensive consultation patients.
Prior authorization of hospital surgeries.
Scheduling hospital surgeries
Maintain record of referral sources for cosmetic procedures and mail letter of thanks with referral certificate.
Back up for front office reception. Must become familiar with all aspects of the check-in process.
Post both insurance payments and patient payments, edit any electronic remittance advice, post from lockbox account on the web.
Insurance claims follow up for office visits and minor procedures. All appeals must be given to Practice Manager to review prior to submitting. Any claims denied for eligibility or coordination of benefit reasons must be corrected immediately and resubmitted.
Fulfill medical records requests from patients, attorneys, insurance companies and social security administrators and charge for these according to Georgia guidelines.
Daily close reconciliation. Balance prior day's charges and payments and prepare deposit.
May have some social media duties as well.
Medical office/insurance billing experience preferred. Social media savy would be a plus
Necessary Skills and Qualifiactions:
Excellent Verbal Communication, Organization, Scheduling, Professionalism, Customer Focus,Confidentiality
Preferred Personal Qualities:
Neat and friendly appearance, Good organizational and strong communication skills, Understanding, courteous and professional at all times in contacts with patients,visitors, employees, and medical staff.


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